Frequently Asked Questions

  1. What unit of measurements do you use?
  2. How long do orders take to process prior to shipping?
  3. Do you expedite shipping?
  4. What is the largest size mat board you make?
  5. Do custom mat boards take longer than standard mat boards to ship?
  6. How long does it take to make and ship mat boards?
  7. Do you ship to Alaska or Hawaii, or the U.S. Virgin Islands?
  8. Do you ship to Military or P.O. Box Addresses?
  9. Do you ship internationally?
  10. How do I distinguish between the different mat boards when I receive them?
  11. How do I place an order?
  12. Do all mats have a bevel cut?
  13. What size mats do you offer?
  14. Does the opening window have to be a standard size?
  15. What are the different types of mats that you carry?
  16. How do I order a double mat board?
  17. Are the mat boards acid-free?
  18. What are acid-free mat boards?
  19. Should I use decorative mating or an archival when framing?
  20. How do I calculate the prices?
  21. What is a blank mat board?
  22. Do you have a print catalog?
  23. How accurate are your color representations?
  24. What is the thickness of your matboards
  1. What unit of measurements do you use?
    Our mat board ordering webpage uses standard inches for size input. For millimeter and centimeter conversion use our conversion calculator.
  2. How long do orders take to process prior to shipping?
    Our mat boards typically ship within 2 to 4 business days of the original order date. The exact time of placed order, amount of orders in our system currently being processed, order size, and scheduled holidays determines the amount of time required. For a clearer estimate of processing time for a specific order, please contact us directly.
  3. Do you expedite shipping?
    Expedited shipping is not currently an option. However, please contact us for availability of expediting an order for customer carrier pickup. Our mat boards typically ship within 2 to 4 business days of the original order date.
  4. What is the largest size mat board you make?
    The largest size mat board we currently have is 32" x 40" or 40" x 32".
  5. Do custom mat boards take longer than standard mat boards to ship?
    There is no time difference, we manufacture mat boards every day.
  6. How long does it take to make and ship mat boards?
    Typically our mat boards are ready to ship out to you within 2 to 4 business days after placing your order. Please allow up to 5 additional business days for your order to arrive at your door. The farther you are away from the Northeast (CT), the longer the shipment will take. Generally shipments to NYC take just 1 business day, and shipments to Los Angeles take 5 business days. We ship 99.9% of our orders via FedEx, UPS and USPS Priority. Estimated Shipping Times
  7. Do you ship to Alaska or Hawaii, or the U.S. Virgin Islands?
    Yes
  8. Do you ship to Military or P.O. Box Addresses?
    Yes
  9. Do you ship internationally?
    Not at this time.
  10. How do I distinguish between the different mat boards when I receive them?
    All orders are shipped with a packing slip which states: Each ordered mat boards' inside and outside dimension, opening shape, and color.
  11. How do I place an order?
    All mats are available through our website. You can choose from our Standard mat boards and Custom mat boards. Please contact us for details about Bulk Custom Mat orders.
  12. Do all mats have a bevel cut?
    Yes, all purchases made online that have an inside dimension, will have a beveled window which is typically a 45 degree cut. Most outside cuts will also typically have a bevel cut including, Blank No Opening Mats and Mat Board Backings to increase our speed of production. Bulk Custom Mat may also have a beveled outside cut unless you specify otherwise when ordering.
  13. What size mats do you offer?
    Custom sized mats available for any size up to 32" x 40". Bulk Packs allows sizes up to 40" x 60".
  14. Does the opening window have to be a standard size?
    No.  The Custom Size area allows for any window size cut that is at least 1" smaller then the outer mat dimensions. Bulk Custom Mat orders can include additional variations as well, such as multiple windows, shapes, and some font/lettering types. Please contact us for details.
  15. What are the different types of mats that you carry?
    Our website offers decorative matting in the following cores: White Core, Black Core, and several types of Cream Cores. Currently we purchase matting from manufacturers such as Crescent and Bainbridge.
  16. How do I order a double mat board?
    In order to order a double mat board, you would have to order two single mat boards to make your double mat board. View our Double Mats Guide for more information.
  17. Are the mat boards acid-free?
    All mat board stocked by WholesaleMatBoards.com conforms to industry standards. They are marketed as acid free by their manufacturers.
  18. What are acid-free mat boards?
    There is a lot of confusion over the terms "acid-free". Technically, only mat board made of cotton fiber commonly called "Cotton Rag" is truly acid-free. All other mat board, the majority produced in the United States, is made from trees, which is a naturally acidic material. This mat board is treated with calcium carbonate so it tests "acid-neutral". Calcium Carbonate retards the aging process not only due to the mat board material, but the environment as well. All mat board will deteriorate in time with "rag" deteriorating the least. Please beware of products touted as "Archival Mats", as they are often standard core "acid-neutral mats".
  19. Should I use decorative mating or an archival when framing?
    Bring it to an expert! There is a tremendous amount of hype and misinformation about picture conservation issues. First rule, if the art is of great monetary value, great emotional value or is for an investment, get a true expert involved. We are not experts and most framers are not experts. For true archival products you can trust, take it to a conservation expert. Conservation framing includes many factors beyond rag versus non-rag. The glues used to bind the single-ply sheets together, the type of inks used, top and bottom cover papers, and even framing materials are all conservation issues.
  20. How do I calculate the prices?
    All pricing on our website is displayed after completing each step of the ordering system. Please contact us for details if you wish to purchase bulk mat boards.
  21. What is a blank mat board?
    A blank mat board is a mat board which does not have an opening window. Blank mat boards are sometimes used as backing, but typically, they are for those who would like to cut their own windows.
  22. Do you have a print catalog?
    No.  We are constantly adding and updating new products, and it would be very difficult to keep a print catalog up to date. We always keep our website up to date, so please check back often. If you have any questions regarding our products, please contact us.
  23. How accurate are your color representations?
    While we strive to show you mat colors, styles, and patterns as best as possible, due to individual monitor setting and scanning limitations, it is sometimes impossible to reproduce these colors exactly over the internet. If you have any questions regarding colors, styles, or patters, please contact us prior to placing your order.
  24. What is the thickness of your matboards
    The 4-ply boards (.052" - .060" thick) have a fine-quality surface paper that is highly fade and bleed resistant with a buffered acid free surface, core and backing paper. Suitable for non-conservation framing of: posters, decorative art prints, craft projects, and professional photos. All orders are shipped with a packing slip which states: Each ordered mat boards' inside and outside dimension, opening shape, and color.