Return Policy

We want you happy! We stand behind our workmanship and quality. If you're not satisfied with our mat boards for ANY reason (and it is RARE), we want to know so we can make it right! We want to be your lifetime supplier of all your matting needs.

If you need to return matting to us, please contact us within 30 days of purchase, as we will not accept returns without prior consent or past 30 days of purchase. Returns without authorization will be refused.

All standard mats and accessories carry a 25% restocking fee, or a minimum fee of $5.00 (whichever is greater), unless the reason for return is our fault or has been damaged by shipping. PLEASE NOTE: MATS ARE EXTREMELY PERISHABLE. Because packing is so difficult for mats, many returns are damaged in transit. Returns not received in perfect condition will not receive a credit.

We're sorry, but all sales are final (non-refundable or exchangeable) on custom, rush and/or special orders including shipping charges.

We guarantee our products for manufacturing quality and warrant that our packing system will protect them in transit. We will issue a credit or remake damaged mats at our discretion when advised of damage or defect within 10 days of receipt. Failure to notify us of damages in time will result in a loss of damage claim.

Shipping delays in transit are beyond our control and should be addressed by the individual carrier involved. We will not accept returns or issue credits for merchandise delayed after leaving our facility.

Shipping & Handling is the responsibility of the customer, and is not refunded. Products with a Free Shipping promotion that are returned will have the actual original Shipping & Packaging Fees deducted.

If we have shipped you the wrong item, we will at our discretion reship the correct item freight free or credit the payment received for the item.

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